Are estimates for restoration free?
Yes, all estimates are free. After a visual inspection of the painting and/or frame, discussing the customer's needs and addressing any questions, the best course of action can be determined. Only after this consultation and with the customer's approval will work begin.
Can I get an estimate over the phone or email?
Generally it's impossible to provide estimates over the phone. However, it is possible to begin the conversation via email provided that good quality photographs are included in the message. Often times the photos do not reveal the information necessary to understand the condition of the artwork. So it is preferable to schedule an in-person consultation.
Does Cook Restoration work with insurance claims?
Yes, we are happy to work with your insurance company to address any claims relating to damaged artwork and frames. In the past Cook Restoration has helped many customers work through minor incidents and major disasters such as fire and flood.
How long does the restoration process usually take?
Depending on the severity of damage and extent of restoration needed, the process usually takes between 2-3 weeks. However, if discussed in advanced, we can work with your deadline if needed.
Can you research the artist of my painting?
While we will be glad to research any artist for you, we do recommend that you begin by searching online first. Due to our busy schedule, it is sometimes faster for you to begin the research on your own.
